Job Offer for Mobile-Developer/Tech Support
Via Oliver:
Technical Support Analyst EMEA
Wmode operates ClearMode®, a digital media distribution service that provides for the recruitment, management, discovery, delivery and payment of digital content. Wmode offers a complete suite of technologies and services as a managed service to enable triple and quad play service providers, broadband operators, mobile carriers, MVNOs, content providers and media companies to deliver a broad range of digital media and services to their consumers.
Job Description:
As a Technical Support Analyst, you will be responsible for configuration, testing, and deployment of the systems, content and services Wmode delivers on behalf of its clients. You will also assist Wmode’s clients in the integration of their services with Wmode’s systems. Responsibilities include:
- Assisting clients with service integration to ClearMode.
- Configuration of system databases in accordance with changes specified by the Client Support Managers.
- Creation / Data-entry of content based on requirements specified by the Client Support Managers.
- Testing modifications made to various operations systems in accordance with requests specified by Wmode Operations.
- Occasional testing of content supplied by Wmode and Wmode Partners (games, ring tones, videos, graphics, information services).
- Deployment of patches, new products and features for the operations systems, typically during evening maintenance windows including terminal deployment.
- Development of new utilities/tools to support operational requirements.
Wmode provides 24 x 7 operations support; therefore, you may be required to work outside of normal office hours for deployment and/or testing of fixes to the system.
Qualifications:
- Experience with Java programming and Unix
- Ability to program in administrative languages (Perl, shell)
- Ability to work with SQL scripts and queries for Oracle 9
- Able to work with application administration tools
- Flexibility to work with rapidly changing requirements is a necessity.
- Must have excellent customer service skills and possess a clear, understandable phone manner and a service-oriented attitude.
- Strong troubleshooting skills, excellent attention to detail, and the ability to work within tight deadlines are mandatory.
Education:
- Bachelor Degree in Computer Science
Experience:
- Previous technical support experience is desired.
- Prior experience in wireless content management (games, videos, ringtones and graphics) is a plus.
Languages:
- English: excellent written and oral communication skills are required.
- German or French: excellent written and oral communication skills including spelling and grammar are desired.
Position Type:
Location:
- Wmode GmbH, Bern, Switzerland
Contact:
Forward your resume referencing job # ‘Technical Support Analyst EMEA’ by email to hr@wmode.com or in writing to Wmode GmbH, Attn. Human Resources, P.O. Box, CH-3000 Bern 22, Switzerland.
